FAQ

Find the right answer to your question

• What is the PDP Ad Score about?
• What is the PDP Ad Score Trend about?
• How to register for the customer support portal?
• Where do I see the number of my tracked keywords, bestseller lists and products?
• How to download product detail page information as a Mac user
• How to restore data for a disconnected Advertising Profile?
• Which Country belongs to which Amazon Region?
• What's new in the VC Catalog?
• Why Do Some Metrics Have Longer Data Histories Than Others?
• Why are there differences between the values in the emax Analytics Hub and the Amazon UI in Vendor Central/Seller Central/Ads Console?
• Understanding Currency Options in Our Analytics Hub
• Country Codes & Currency Codes
• What Report Granularities Does Amazon Provide, and How Does It Affect Your Data Analysis?
• Why Do YTD Values in emax Analytics Hub Differ from YTD in Vendor Central/Seller Central?
• What's going on with the Sponsored Brands reports right now?
• How and where to reach emax support for questions, problems and bugs?
• Amazon Analytics for Brands
• Lookback Windows and Data Retention in Advertising
• What does Detail Page Status mean?
• Hard Refresh - What It Is and When to Use It
• What is the new Custom Content Score about?
• Auto-Tag Filter
• Why are Price Data and Sell-out Data missing in all Vendor Reports?