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      How do I find out if I have broken variations?

      This article teaches you how to find and solve your broken variations.

      Broken variations are incorrect or inconsistent product listings that can cause confusion or frustration for customers. Broken variations occur when there are errors or inconsistencies in the way product options (such as size, color, style, etc.) are presented. Some common issues include:

      • Incorrectly Grouped Products: Different products are mistakenly grouped together under a single listing, causing confusion about what is actually being sold.
      • Missing or Misleading Variations: Options that should be available (such as different colors or sizes) are missing, mislabeled, or inaccurately described.
      • Price Discrepancies: Different variations of the same product have inconsistent or incorrect pricing, leading to customer confusion and potential dissatisfaction.
      • Image Inconsistencies: Images that do not match the selected product variation, making it difficult for customers to know what they are purchasing.

      Example of a broken variation: 

      White Color broke is not in the same PDP anymore as the other three bears. 


      2. Resolving Broken Variations

      a. Challenge:

      Broken variations can lead to customer confusion and dissatisfaction due to incorrect or inconsistent product listings. Common issues include incorrectly grouped products, missing or misleading variations, price discrepancies, and image inconsistencies. These issues can result in a negative customer experience and potential loss of sales.

      b. Solution:

      Using the Product Variants Alarm Dashboard, vendors and seller can identify and fix broken variations effectively.

      c. Step-by-Step Guide:

      1. Access the Product Variants Alarm Dashboard:

      • Go to the Home Section and select the Product Variants Alarm Dashboard.

      2. Identify Broken Variations:

      In the dashboard overview, look for any listings marked with broken variations. Use the filter Status=broken to see detailed information about these issues.


      3. Download and Report:

      • Download the chart showing the broken variations.
      • Send the chart to Amazon Support through Amazon’s Ticketing System.

      Where to find the broken variation sheet: 

      VC ➡️ Search for "Variation Sheet / Template" in the search bar 

      SC ➡️ In your Navigation, head to "Catalog -> Add products via Upload -> download spreadsheet -> Update product details".



      From there, add the category the variation is in - e.g. Toys -  and download the spreadsheet.